Features
PA Plus is a custom built phone system management suite. Packed with cutting edge technology and innovative features, we can not only eliminate your phone troubles, but turn them into profit. Check out a full list of the services we offer below. Feel free to contact us, and we would be glad to explain anything in detail.
- Hosted or Non-Hosted (on premise) System & Services
- Complete Inbound/Outbound Call Management
- Automatic Call Distribution (ACD) Queues via Toll Free Services
- Scheduled Time-Based Application Call Routing
- Minimal Startup Costs (compared to in-house implementation)
- Predicitve Dialing (for high volume outbound)
- Speed Dialing / Progressive Dialing
- Complete Call Reporting and Real-Time Statistics Services
- Call Recording with extensive Replay selection and extraction options
- Highly Secure Encrypted Call Recording Environment
- Dynamic Call Monitoring
- Custom Built Applications and Telephony Integration Services (by request)
- Voicemail / FAX / FAX-ON-DEMAND
- Dialed Number Identification Service (DNIS)
- Auto Attendant / Interactive Voice Response (IVR)
- Remote Notification (Follow Me) Services
- Call Hold / Transfer / Conference / Forwarding / more...
- Co-Location Facilities (Hosted Only) - see right
- Primary Rate Long Distance T1 Services (24-48 hour turnaround) in our hosted facility
- Low Rates PLUS 6 second billing out to 6 decimal positions (No Rounding!)
Co-Location Facilities
- 4,000 sq. ft. availible space
- 10 ft. minimum ceiling clearance
- 24/7, 365 on site personel
- Man-trap with photo ID card access
- Closed circuit video surveillance
- 24/7, 365
- Monitoring, Alerting, Notification
- On-site technical support
- Level 2 and 3 Engineers on call
- 5,000 amps
- 480 volt AC main
- 10,000 amp DC powerplant
- Redundant, UPS, and battery backup
- 1 MW deisel generator, up to 1 week fuel supply
- Double Protection Dry system linked to smoke and heat detectors
- Codition space maintained at 70 degrees F +/- 5 degeees
- 50% humidity +/- 10%
- 24/7, 365 monitored building controls
- Diverse Fiber Entrances, N+2 OC12 and Gigabit Ethernet Teir 1, BGP4 Internet Backbone Connections.
- Private Fiber Ring Connection connecting additional data centers in Worcester, MA, Boston, MA, Cambridge, MA, Waltham, MA, and Newark, NJ.
- Carrier Neutral Facility with availible cross connects to ATT, Lightower (Formerly Neescom), Qwest/OnFiber, NEON/RCN, Veroxity, MCI/Verizon, DirecTV, Expedient, Internap, One Communications, Patac & Convad