The Predict Ability PLUS Predictive Dialer System is based on state of the art computer telephone integration technology. Information travels between the telephone and computer environments over a bi-directional request and status link. The link is comprised of two components which are the link applications program interface (client or client api) and the link server (server).

The client api provides the facilities that give almost any application, a standard interface to the telephone system. The client communicates to the server which provides the link to the actual telephony equipment. Compliant software in the telephony environment provides a true peer to peer communications path for a completely reliable link between the two environments. This level of reliability is critical for high volume call centers. The client interface also provides a high level of application integration capabilities. The server can be provided for a large number of switches including Nortel, Lucent, Mitel, NEC, Tadiran, Executone, Inter-tel, and others. PBX switch independence is achieved through the server software.  Integration into non-compliant PBX environments can be accomplished via a tandem switch configuration.

Predict Ability PLUS  Hardware Architecture
Predict Ability PLUS Software Architecture

The client/server architecture of the Predict Ability PLUS systems facilitate integration into existing systems, thus preserving the customers investment in hardware and software, reducing add on equipment and reducing agent training to a matter of minutes. Agents can now be located anywhere in the computer-telephone network. Furthermore, agents not using the predictive dialing system can take advantage of the link to the switch for Automatic Number Identification (ANI), Call/Screen Synchronization (screen pop) with ANI and/or IVR , Speed Dialing and more.

As the company name implies, Predict Ability PLUS provides Predictive Dialing PLUS solutions for the complete range of requirements of an inbound/outbound Call Center.